Skip to content

Accessibility

Accessibility Statement

Next Health is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards across our website, member portal, and patient-facing communications.

Our conformance target

We aim to conform to WCAG 2.2 Level AA of the Web Content Accessibility Guidelines, published by the W3C. These guidelines explain how to make web content more accessible for people with a wide range of disabilities — visual, auditory, physical, speech, cognitive, language, learning, and neurological.

We also follow Section 508 of the U.S. Rehabilitation Act and the relevant requirements of the Americans with Disabilities Act (ADA) Title III as applied to commercial websites and healthcare providers.

What we've done

  • Native semantic HTML, ARIA landmarks, and a skip-to-content link on every page.
  • Visible keyboard focus indicators that meet 3:1 contrast.
  • Full support for prefers-reduced-motion: autoplaying video, parallax, and non-essential animation are disabled when the operating system requests it.
  • Color contrast tested against WCAG AA thresholds for body text, eyebrows, and interactive elements.
  • No third-party accessibility overlay. Overlays are not a substitute for native conformance and are increasingly cited as evidence in ADA litigation rather than as a defense.
  • A standing internal accessibility dashboard reviewed by our digital team, with every remediation logged and timestamped.

Known limitations

Despite our best efforts, some content may not yet be fully accessible. We are actively working on:

  • Captions and transcripts for older video content.
  • Alternative text on a small number of legacy marketing images.
  • PDF documents authored before 2025 that have not yet been re-tagged for screen-reader navigation.

If you encounter any other accessibility barrier, please tell us — see Contact & accommodations below.

Assessment and audit cadence

Our website is evaluated through a combination of automated testing (axe-core), manual keyboard and screen-reader testing (NVDA on Windows, VoiceOver on macOS and iOS), and quarterly reviews by our internal accessibility working group.

Last audited: May 10, 2026

Contact & accommodations

We welcome your feedback. If you experience any difficulty accessing any part of this website, or if you need content in an alternative format or other accommodation to access our services, please contact us:

We aim to respond to accessibility inquiries within 5 business days. When you contact us, please describe the page URL, the assistive technology you are using (if any), and the nature of the barrier so we can help you faster.

Formal complaints

If you are not satisfied with our response, you may file a complaint with the U.S. Department of Justice, Civil Rights Division, under the Americans with Disabilities Act:
ada.gov/file-a-complaint

This statement was last updated on May 10, 2026.